Frequently Asked Questions

Common questions and answers about the Chastity Lockbox

Frequently Asked Questions

Find answers to common questions about setting up, using, and troubleshooting your Chastity Lockbox.

Pricing and Subscription

Do I need a subscription to use the Lockbox?

No, the Lockbox does not require a subscription. All core functionality works without any ongoing fees.

We offer an optional service called Ultra that unlocks additional features and perks for users who want enhanced capabilities. Ultra is entirely optional—your Lockbox works fully without it.

Does my keyholder need to pay for a subscription?

No, keyholders do not need a subscription. They simply need to create a free dashboard account at dashboard.researchanddesire.com and follow the Keyholder Guide to connect with you.

Can I explore the dashboard before purchasing a Lockbox?

Yes! You can create a free dashboard account at dashboard.researchanddesire.com and explore the interface before making a purchase. This lets you see the features, settings, and how keyholder control works.

Can I get a PDF invoice for my Lockbox order?

Yes. If you need a PDF invoice for accounts payable, tax records, or internal approvals—especially if you only have a payment link, an online receipt, or email confirmation—email [e-mail] with your order number or purchase order reference. General payment and invoice options for all store orders are in our shipping FAQs.

Ordering and service continuity

I'm in the EU—what will shipping and import cost?

International landed cost depends on your country, carrier, and order value. The Lockbox contains a battery, so international orders ship via UPS (see our shipping FAQs). For EU destinations, expect import VAT, possible duties depending on declared value, and UPS brokerage (carrier clearance fees) that are often higher than for non-UPS shipments—commonly on the order of €40–50 for UPS, in addition to VAT and duties. Checkout shows shipping only; taxes and fees on delivery are separate for Delivery Duties Unpaid (DDU) shipments.

We fulfill from Canada only and do not operate an EU warehouse (see retail and pickup locations). For thresholds, HS codes, and fee details, read Will I pay import or brokerage fees? and the rest of the shipping FAQs.

What happens if Research And Desire stops operating? Can I run the Lockbox locally?

Today, remote control, pairing, and dashboard features rely on Research And Desire cloud services. A self-hosted or local API on your own network is not available as a supported option yet; it is something we are considering, but we do not have a committed roadmap or release date.

The device includes a hardware emergency fail-safe that does not depend on our servers—see Emergency Unlock and Emergency Unlock: Break the Backplate if you need the physical last-resort method. If you need product-specific assurance beyond what is published here, contact [e-mail].

Battery and Power

How long does the battery last?

The Lockbox battery lasts approximately 24 hours when unplugged with normal use. The device includes automatic sleep modes that help extend battery life:

• Idle mode (30 seconds) — Screen dims to save power
• Pseudo-sleep (2 minutes) — Screen turns off, WiFi stays connected
• Deep sleep (10 minutes) — WiFi disconnects, minimal power use (~0.5-2mA)

For extended sessions, we recommend keeping the device plugged in when possible.

Sleep Mode Details

Learn more about power-saving modes.

Should I keep the Lockbox plugged in?

Yes, the Lockbox is designed to be kept plugged in via USB-C when you have access to power. This ensures:

• Your keyholder can always send commands
• The device stays connected to WiFi
• You don’t need to worry about battery life during extended sessions

When plugged in, the device will not enter deep sleep, so it remains responsive to remote commands at all times. If you need to go without power, the battery provides approximately 24 hours of use with sleep mode helping to extend this further.

Setup and Connectivity

I bought a secondhand Lockbox. How do I pair it to my account?

If the previous owner paired the Lockbox to their account, you’ll need support assistance to transfer ownership.

To request an ownership transfer:

1. Contact support at [e-mail]
2. Include proof of purchase (order confirmation, receipt, or shipping details)
3. Provide the MAC address or pairing code from your device (in Settings → Pairing on the Lockbox; support may ask for this as a device ID or pairing ID)

Our team will unpair the device from the previous owner’s account. Once unpaired, the Lockbox restarts automatically and re-enables Bluetooth advertising — so you can pair it to your account right away using either the automatic Bluetooth method or the manual pairing code.

The pairing code changes each time the device restarts — this is normal. Once paired, your Lockbox stays connected to your account regardless of which pairing code it displays.

Can I unpair my Lockbox from all accounts?

Yes. If the device should no longer be tied to any dashboard account—for example someone else paired using your pairing code, or you need a clean slate before pairing to a specific account—contact [e-mail].

Include the email for your dashboard or purchase, and the pairing code shown on the Lockbox under Settings → Pairing — at the top of that screen (support may call this a pairing ID or device ID; it is the same value). An order number helps if you have it.

Verified owners can request unpairing for any reason. See the device ownership policy for how ownership is determined and why reinstalling firmware does not remove pairing. After support unpairs the device, it restarts and you can pair again using the pairing guide.

How do I connect my Lockbox to WiFi?

If you’re pairing using the automatic Bluetooth method (Chrome or Edge), you don’t need to set up WiFi separately — it’s handled during pairing. You’ll enter your WiFi credentials in the dashboard and they’re sent directly to your Lockbox over Bluetooth.

If you’re using manual pairing (pairing code), set up WiFi first:

1. Navigate to Settings > WiFi Settings on your device menu
2. Scan the QR code displayed on the Lockbox screen with your mobile phone
3. Select your 2.4 GHz network and enter the password

Once connected, a green dot appears next to the WiFi symbol on your Lockbox to confirm connectivity.

WiFi Setup Guide

Step-by-step WiFi setup instructions.

How do I pair my Lockbox to the dashboard?

There are two ways to pair:

Automatic (Bluetooth) — Recommended. Works in Chrome or Edge. Go to Settings → Devices in the dashboard, click Pair Lockbox, and select the Automatic tab. Click Scan for Lockbox and follow the prompts. Handles WiFi setup for you.

Manual (pairing code) — Works in any browser. Connect your Lockbox to WiFi first, then navigate to Settings → Pairing on the device to find your pairing code. Enter it in the Enter Code tab on the dashboard.

Pairing Guide

Full pairing instructions for both methods.

Is there an API or WebSocket to control my Lockbox on my local network?

Research And Desire does not provide a public API or documented WebSocket interface for controlling the Lockbox from your LAN—for example scripting lock, unlock, or timer changes without using the dashboard. Supported remote control is through the Research And Desire dashboard; physical and on-device options are described in Button Controls.

A self-hosted or fully local integration is not a supported option today. Related background is in What happens if Research And Desire stops operating? Can I run the Lockbox locally?. Broader interest in local or programmatic access is on our radar, but there is no committed roadmap or release date.

I can't find the Chaster extension or Chaster isn't syncing with my Lockbox

The Chaster integration is in closed beta: the Research & Desire side and the Research And Desire Lockbox extension on Chaster are only available to a limited test group so far. If you don’t see the extension on Chaster or lock details aren’t reaching your Lockbox, you may not be in the current cohort. Updates are announced on Discord. When you have access, setup is documented under Integrations (Beta).

If I freeze the lock on Chaster, does the Lockbox timer stay in sync?

Yes. The integration keeps remaining lock time aligned between Chaster and your Lockbox, including when you freeze or unfreeze on Chaster (not only add/remove time changes). See Integrations (Beta) for what syncs and current access requirements.

Users and Roles

What is a Keyholder?

A Keyholder is the user you designate to control your lock conditions. They can create, edit, and manage locks for a lockee through the dashboard. The Keyholder has authority to modify lock settings and end sessions remotely.

What is a lockee?

A lockee is the user subject to the lock—typically the person who physically holds the Lockbox. The lockee follows the conditions set by their Keyholder or, in the case of a self-lock, the conditions they set for themselves.

What is a self-lock?

A self-lock is when you impose lock conditions on yourself without a Keyholder. As a self-locked user, you are both the lockee and the authority.

Self-locks cannot be abandoned or modified through the dashboard once started. This ensures the integrity of your commitment.

What's the difference between Keyholding and self-locking?

Feature	Keyholding	Self-locking
Users involved	Two (Keyholder + lockee)	One
Edit active lock	Keyholder can edit	Cannot edit
Abandon lock	Keyholder can abandon	Cannot abandon
Remote unlock	Yes	No

Can I add a keyholder after starting a self-lock?

No, you cannot add a keyholder to an active self-lock session. Keyholders must be assigned before starting the lock.

If you accidentally started a self-lock and need your partner to have control, contact support to end the session early. You can then start a new lock with your partner assigned as keyholder.

Before starting any lock, double-check that you’ve selected the correct option—either “No keyholder” for self-locking or your partner’s name for keyholder control.

How can I assign a Keyholder to my account?

To assign a Keyholder:

1. Go to Settings > Partners in the dashboard
2. Invite another dashboard user to control your devices
3. They can also request control of your devices

Connecting with Partners

Learn more about partnering with other users.

Lock Sessions

How do I start or unlock a lock session?

Use the Quick Actions card on the Chastity Lockbox > Home page:

• Start Lock Session: Click when no session is active
  • Viewing your own lockbox creates a self-lock
  • As a keyholder viewing your partner’s lockbox, you become their keyholder
• Unlock: Available during active sessions for keyholders and test locks

Self-locks cannot be unlocked remotely for security purposes. Use Emergency Unlock on the device if needed.

How can I abandon a lock session?

To abandon a lock:

1. Go to Chastity Lockbox > Home in the dashboard
2. Select the Edit Lock option on the far right
3. Click Abandon Lock

Only Keyholders can abandon locks. Self-locks cannot be abandoned—this is by design to maintain commitment integrity.

My keyholder is unresponsive. How do I end my lock?

If your keyholder has become inactive or unresponsive and you need to end your lock session, contact support at [e-mail].

Our support team can abandon the lock on your behalf, freeing your Lockbox for use with a new keyholder.

Only keyholders can abandon locks through the dashboard. If your keyholder is unavailable, support intervention is required to end the session early.

I removed my keyholder during an active session and now my lock is stuck. What do I do?

If you removed your keyholder from your partners list while a lock session was active (especially during a break), your lock may become stuck in a state where you cannot control it remotely.

To resolve this:

Contact support at [e-mail] and ask them to abandon the lock for you. Include your account email and a brief description of the issue.

Once support abandons the lock, your Lockbox will be freed and you can start a new session.

Avoid removing your keyholder while a lock session is active. Always have your keyholder end or abandon the session first, then remove them from your partners list.

I'm no longer with my partner—how do I unlock my Lockbox and remove their access?

If you still have access to the dashboard:

• Remove their access — Go to Settings → Partners, open Manage on the connection, and choose Remove partner. See Managing Partner Connections.
• End an active lock — Only a keyholder can abandon a lock from the dashboard in most cases. If your keyholder will not help, see My keyholder is unresponsive above.

If you cannot unlock the session or remove your partner yourself—for example you are locked out after Give Up Control, your keyholder is unresponsive, or the lock is stuck after a partner was removed—contact [e-mail] from the email on your dashboard account. Include the pairing code shown on the Lockbox under Settings → Pairing if support needs to verify or reset pairing on your device.

What is an active lock session?

An active lock session is a lock currently in progress. During an active session, the Lockbox enforces the configured conditions until the timer expires or the session is ended by an authorized user.

What is a test lock?

A test lock is a practice mode you enable by toggling Test Lock when configuring your lock template.

Test lock features:

• Any user (Keyholder, lockee, or self-locker) can abandon or edit it
• Statistics are not recorded
• Results don’t appear on the leaderboard

Test locks are perfect for learning the dashboard and Lockbox features without commitment.

Can I change the template of an active lock session?

Template changes during an active session depend on your lock type:

Lock Type	Can Modify
Keyholder lock	Yes (Keyholder only)
Test lock	Yes (any authorized user)
Self-lock	No

Changes apply immediately as long as the Lockbox is connected to WiFi.

Can I delete the template of an active lock session?

Yes, you can delete a template during an active session. However, deleting the template does not end the lock session—the current conditions remain in effect until the session completes or is ended manually.

Features

Can I unlock my Lockbox with Deepthroat Trainer points?

Yes! To use training points to reduce lock time:

1. Toggle on Enable Deepthroat Training when setting lock conditions
2. Click the gear icon to configure how many minutes are deducted per training XP earned

This creates an interactive way to earn your freedom through training achievements.

What is Public Voting?

Public Voting allows others to influence your lock duration.

To enable:

1. Toggle Enable public voting on lock duration in your template settings
2. A shareable link appears at Chastity Lockbox > Home under the lock name
3. Share the link with others

How it works:

• Voters can add or subtract a fixed amount from your lock duration
• Configure the time increment by clicking the gear icon next to the setting
• Optional Maximum Lock Duration / Minimum Lock Duration caps limit how far voting can move your session; if you are already at the maximum, increase votes may be unavailable (greyed out on the public page)—see Public Voting
• Users can vote once every 24 hours
• Voters receive 100 XP for participating

How do I earn XP from the Lockbox?

XP from the Lockbox is earned exclusively through public voting participation. Lock time alone does not grant XP.

Ways to earn XP:

• Receive votes: Enable public voting on your lock session and share your link. You earn XP when others vote on your session.
• Vote on others: Vote on other users’ public lock sessions to earn XP.

XP values decrease throughout the day as more votes are cast, encouraging early participation.

Public Voting Guide

Learn how to enable public voting and share your lock session.

How does lock detection work?

The Lockbox has tamper detection sensors that notify your Keyholder if you:

• Physically interfere with the locking paddle
• Forcibly open the back housing

This feature helps maintain accountability between keyholders and lockees.

Can the physical emergency fail-safe be disabled?

No, the physical emergency fail-safe cannot be disabled. This is an intentional safety feature built into the hardware of every Lockbox.

Understanding the two emergency access methods:

Method	Can be disabled?	How it works
Software Emergency Unlock	Yes (by keyholder)	Menu option on the device; ends session with 24-hour cooldown
Hardware Fail-Safe	No	Physical tab on back housing; requires breaking the housing to access

The hardware fail-safe is a small rectangular tab on the back of the device. To use it, you must physically break the tab with a screwdriver or similar tool to access the locking mechanism. This is a destructive, last-resort method that requires replacing the back housing afterward.

Why it cannot be disabled:

The hardware fail-safe is a physical component of the device, not a software setting. It exists to ensure you can always access your key in a genuine emergency, regardless of software settings, connectivity, or battery status. This is a core safety feature and is present on every Lockbox by design.

Hardware Emergency Unlock Guide

Learn how to use the hardware fail-safe if the software method is unavailable.

What happens if I use the 'Give Up Control' feature?

Give Up Control transfers complete authority over your device to another user. When enabled:

• Your lock button becomes disabled (greyed out) on the dashboard
• Only your assigned Keyholder can control your device
• You cannot start, stop, or modify lock sessions

Consent options when enabling Give Up Control:

When you enable Give Up Control, you’ll choose one of the following consent levels:

• Delayed — You can reclaim control yourself, but there’s a mandatory 72-hour waiting period before control is returned to you
• Permanent — Only your Keyholder can return control to you. You cannot regain control on your own through the dashboard

How to regain control (Delayed consent only):

If you selected “Delayed” consent, you can reclaim control by going to Settings > Advanced in the dashboard and toggling off the Give Up Control setting. The 72-hour countdown begins when you toggle it off.

Do not remove your partner while Give Up Control is enabled. If you remove your Keyholder from your partners list before regaining control, you may become locked out and require support assistance to restore access.

How your Keyholder returns control (Permanent consent):

Your Keyholder must act from your account (the lockee account where the Lockbox is paired), not only from their own dashboard view:

1. Open the account menu in the top-left and switch to your account
2. Go to Settings > Advanced
3. Turn off Give Up Control using the toggle shown there

If the toggle is missing, does not work, or control cannot be restored this way, contact [e-mail] from the email registered on your dashboard account. Support can reset Give Up Control when the dashboard does not allow it.

Troubleshooting

My Lockbox won't turn on

If your Lockbox doesn’t respond when you press the buttons—or it seems not to charge (for example, no charging indicator, or your Mac or PC doesn’t list the device when you plug it in)—try these steps in order:

Step 1: Charge the device

Connect your Lockbox to a USB port on your computer (not a wall charger) using a USB‑C cable that supports data transfer. If you still have the cable that came with your Lockbox, use that. Leave it connected for at least 30 minutes; if the device sat unused for weeks or months, leave it charging for up to 90 minutes so a deeply discharged battery can recover before you try anything else.

Some USB‑C cables only support charging, not data. If your computer doesn’t recognize the device, try a different cable.

Step 2: Try to wake the device

While plugged in, press the Enter/Lock button (right side) several times. New devices may ship in deep sleep mode and need a moment to wake up.

Step 3: Check for bootloader mode

A hard reset (holding Enter/Lock for 10 seconds) can leave the device in bootloader mode, where the screen may stay off even though the device is drawing power—so it can look like it “won’t charge.” If your computer shows a “USB JTAG/serial debug unit” in Device Manager (Windows) or System Information (Mac) when the Lockbox is connected, your device is likely in bootloader mode.

To recover from bootloader mode:

1. Keep the device connected to your computer via USB‑C
2. Open the web flasher in Chrome
3. Click Connect and select “USB JTAG Serial Debug” from the device list
4. Complete the firmware flash (do not check “Erase device” to preserve settings)
5. After flashing completes, hold the Enter/Lock button for 10 seconds

Flashing Guide

Detailed firmware flashing instructions.

Step 4: Contact support

If the device still doesn’t respond after flashing, contact [e-mail] with:

• Your order number
• What you’ve tried so far
• Whether your computer detects the device when plugged in

My Lockbox freezes and becomes unresponsive

If your Lockbox freezes when pressing buttons—especially when accessing the menu—and stops responding entirely, try these steps:

1. Hard reset: Press and hold the Enter/Lock button for 10 seconds. The device will restart automatically.
2. Reflash the firmware: If freezing persists after a hard reset, reinstall the firmware using the web flasher.

Flashing Guide

Step-by-step firmware flashing instructions.

My Lockbox keeps restarting on its own (power cycling)

If your Lockbox continuously reboots without giving you a chance to press any buttons, this is usually a firmware issue that can be resolved by reflashing.

Flashing Guide

Step-by-step firmware flashing instructions to fix power cycling.

QR code or pairing code doesn't work — I can't pair my Lockbox

If scanning the QR code or typing the code from Settings → Pairing does not complete pairing, work through these steps:

1. Confirm WiFi — Manual pairing requires the Lockbox to be online. You should see a green WiFi indicator before you pair.

2. Use the code currently on screen — The pairing code changes every time the device restarts. Enter or scan the code that is showing now; a code copied earlier or from before a reboot will not work.

3. Try automatic pairing — If you can use Google Chrome or Microsoft Edge on a desktop or laptop, go to Settings → Devices → Pair Lockbox, open the Automatic tab, and use Scan for Lockbox instead of manual entry.

4. Wait after startup — After power-on or restart, give the device a moment to connect to WiFi before you start the pairing flow on the dashboard.

5. WiFi works but pairing still fails — If the Lockbox clearly has Wi‑Fi (green indicator, and your router shows it with an IP) but pairing never completes, the device may need the latest firmware. Leave it online so it can pick up an automatic update on boot, or reinstall the current release with the flashing guide. See WiFi works but pairing won’t complete for the full sequence.

If the pairing code under Settings → Pairing looks much longer than usual (for example many extra digits) while Wi‑Fi still looks connected, treat it the same way: the device may not be completing pairing traffic with the cloud even though Wi‑Fi association is fine—use the link above, including a firmware reinstall if over-the-air updates do not fix it.

If pairing still fails after that, contact [e-mail] with your dashboard account email and what happens when you try (QR vs manual code). Our team can check the device’s pairing state and help you complete setup.

Pairing guide

Full steps for Bluetooth and manual pairing.

'Already paired' error but my Lockbox isn't listed on my account

The device and our servers can still have an active pairing from before—even if the Lockbox doesn’t show under Settings → Devices for the account you’re using, or right after a firmware update.

Try these steps in order:

1. Confirm the right account — Sign in to the dashboard email you normally use. Open Settings → Devices. If your Lockbox is already listed, you don’t need to pair again; open Chastity Lockbox from the home page for that device.

2. Hard reboot and resync — Press and hold Enter/Lock for 10 seconds so the device reconnects to Wi‑Fi and syncs. Then try pairing again using the current pairing code from Settings → Pairing on the device (codes change after restart).

3. Stale listing — If the Lockbox appears under Settings → Devices but doesn’t work, remove it there and pair again with a fresh pairing code from the device.

4. Secondhand / previous owner — If someone else paired this device before you, you need an ownership transfer. See I bought a secondhand Lockbox above.

If it still says already paired and the device isn’t usable on your account, email [e-mail] with your dashboard email and the pairing code shown under Settings → Pairing so we can check pairing state on our side.

Connectivity troubleshooting

Wi‑Fi OK but pairing still fails — next steps.

My lock randomly unlocks or doesn't sync properly

If your Lockbox unlocks unexpectedly or lock commands from the dashboard aren’t being applied correctly, the device and server may be out of sync. A hard reboot forces the device to pull the latest lock state from the server.

If the dashboard and device disagree in one or both directions—for example locking from the website does not engage the lock on the device (even when the Wi‑Fi icon looks connected), or locking locally does not update the website—see Severe bidirectional desync. That flow may require reflashing after resets, re-pairing, and over-the-air updates have already been tried.

Connectivity Troubleshooting

Step-by-step sync troubleshooting guide.

The dashboard shows the wrong lock state (for example Unlocked while the Lockbox is locked), Device Status stuck on Updating, or 'Updating Firmware' never finishes

If Device Status stays on Updating or shows Unlocked while your Lockbox screen shows the correct timer and lock state (and you are not in the middle of a firmware install), treat it as dashboard sync or display lag, not a problem with the device itself.

More generally, treat this as a sync or UI lag issue first:

1. Trust the device when it disagrees with the website—use the online status guide; the dashboard can lag by up to about a minute.
2. Re-sync — Perform a hard reboot with resync, then follow Connectivity Troubleshooting if it keeps happening.
3. Firmware — If an update appears stuck, leave the device powered and on WiFi so it can finish; if it never clears, reinstall the current release with the web flasher (do not check Erase device if you want to keep settings and pairing).

If the wrong status persists after that, email [e-mail] with your account email and what the device screen shows versus the dashboard.

My keyholder started or changed a lock, but the device only behaved correctly after I restarted

When the dashboard (or your keyholder) updates an active session, the Lockbox usually applies changes within seconds while online. If the device seems wrong or never engages the lock at all, or only behaves correctly after you power cycle or use a hard reset, treat it as a sync issue first: perform a hard reboot with resync, then follow Connectivity Troubleshooting if it keeps happening.

If the lock screen shows little or no timer text while a session is active: your keyholder may have turned on Hide Display Time, which hides the countdown on purpose. If Wi‑Fi is unavailable, the device may show limited time text until it reconnects—the session still runs.

If the back/return arrow looks stuck or a side button feels physically jammed: see Button controls — troubleshooting. Persistent hardware issues need [e-mail].

Dashboard shows offline but my device shows connected

If the dashboard displays your Lockbox as “Offline” but your device shows a green connection indicator, your device and the dashboard may be out of sync. This can usually be resolved with a hard reboot and resync.

Connectivity Troubleshooting

Full diagnostic steps for dashboard-device sync issues.

I see 'Error Fetching Statistics' or a database error on the dashboard

If the dashboard shows Error Fetching Statistics, Failed to get earliest lock date, or similar text—and especially if the message mentions a database relation (for example LockSession) or that something does not exist—that comes from our servers, not from your Lockbox settings or WiFi. You cannot fix those messages by re-pairing the device or changing options on the Lockbox.

The same kind of outage can also cause lock session not created when you try to start a lock, errors at the bottom of the page, or your Lockbox not appearing in the dashboard—even when WiFi on the device looks fine. Those symptoms usually clear up for everyone once the service issue is fixed.

What to try:

1. Refresh the page, or sign out of the dashboard and sign back in.
2. Wait a few minutes and open Chastity Lockbox again in case of temporary maintenance.

If the error keeps appearing after that, email [e-mail] from the address on your dashboard account and describe or screenshot the full message.

Why can't I see Emergency Unlock or Take a Break on my Lockbox?

The Emergency Unlock and Take a Break options only appear when the device is locked. If your Lockbox is unlocked, these menu items are hidden because they aren’t applicable yet.

Once you start a lock session:

• Press the Enter button to open the lock menu
• Scroll to find Take a Break or Emergency Unlock

Even when locked, these options may be hidden if your keyholder (or you, when self-locking) disabled them in the lock template settings.

What if there's an emergency and I need my key immediately?

For urgent access to your key:

1. On your Lockbox, navigate to Settings > Emergency Unlock
2. Follow the on-screen instructions

Emergency Unlock may be disabled if your current lock session has this feature turned off. Physical backup access instructions are available in the device manual.

Why did my Lockbox display the re-lock animation during an active lock session?

This is normal behavior. After waking from sleep, your Lockbox runs a sensor verification to confirm it remains properly locked. You may also notice periodic lock verifications during extended sessions.

This security feature ensures continuous lock integrity throughout your session.

Why does my timer show the wrong duration when I power on?

When your Lockbox powers on or wakes from deep sleep, it may briefly display an incorrect timer duration (sometimes showing very large values like many years) before correcting itself. This is normal behavior.

Why this happens:

• The device stores lock duration locally but needs to sync with the server to display accurate remaining time
• During startup, the device shows a placeholder or cached value while it connects to WiFi and retrieves the correct time

What to expect:

• The display typically corrects itself within 15–30 seconds once WiFi connects
• Your actual lock timer is unaffected—it continues running accurately on the server regardless of what the display shows during startup

If the timer doesn’t correct after a minute or two, check your WiFi connection status.

Why is my lock button disabled on the dashboard?

If your lock button is greyed out, your account is set to Give up control mode. In this mode, only your assigned Keyholder can control your device.

To regain control:

• If you chose “Delayed” consent: Go to Settings > Advanced and toggle off the Give Up Control setting. Control will be returned to you after a 72-hour waiting period.
• If you chose “Permanent” consent: Your Keyholder must switch to your account in the top-left, then go to Settings > Advanced and turn off Give Up Control. You cannot regain control yourself from your own session if the consent was Permanent. If they cannot complete that in the UI, contact [e-mail] from your dashboard email—support can reset the setting.
• If you removed your partner while Give Up Control was enabled: Contact support at [e-mail] for assistance restoring your account access.

Product Details

What filament is used for the colored Lockboxes?

The colored Lockboxes use Voxel PLA Plus filament:

Color	Filament
Pink	Voxel PLA Plus Pink
Blue	Voxel PLA Plus Sky Blue

This information is useful if you want to print accessories or other devices (like an OSSM) in matching colors.

Replacement Parts

How do I order a replacement back cover?

Replacement back covers are available if yours was damaged during an emergency hardware unlock or for any other reason.

To order a replacement:

1. Email [e-mail] requesting a replacement back cover
2. Include the email address you used for your original Lockbox purchase
3. Our team will send you an invoice for $10 USD plus shipping

Once payment is received, we’ll ship the replacement part to you.

If you needed to use the hardware emergency unlock, the back cover will no longer lock securely until replaced.

Support

Who should I contact for Lockbox support?

For technical support or questions about your Lockbox, please contact our support team through the dashboard or visit our support portal.

Contact Support

Get help from our support team.